FAQ

Below FAQ are some common concerns of our clients before making a purchase.
If you have other questions, please just send it to service@christinadonadi.com.

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  • SHIPPING
  • RETURN POLICIES
  • ORDER INFORMATION AND CONCERNS
  • OTHER INFO
  • CUSTOM ORDERS
  • CLUBHOUSE

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you!

SHIPPING

After your payment is verified, it may take up to 2-5 business days to process and ship your order.  This does not include weekends or holidays.  If you order after 5pm PST on a Thursday, your order will likely be shipped out on the following Monday.  
Does not include weekends. If you order before 4PM EST on a Wednesday, you should receive your order by/on Thursday. If you order past 4PM EST on a Wednesday, Your order should be delivered by/on Friday

RETURN POLICIES

You can view our returns policy info here: Returns Policy

ORDER INFORMATION AND CONCERNS

If you need to change or cancel your order, please Contact Us
Your order is still in production and has not shipped yet.  All hats are made to order.

OTHER INFO

Never put your hat in the dishwasher or washing machine! We created a specialized formula and cleaning kit you can find here.
Absolutely.  Please visit our CUSTOM PAGE for all information on creating a custom order.  One of our custom agents will be glad to work with you.
We offer Flex Fit hats in Heather Grey and Black, both colors are available in SM/MD and LG/XL.
We cannot.  We only put patches on hats that we have in our inventory.  If you are interested in a hat that we do not currently have in stock, please visit our CUSTOM PAGE.
Afraid not, we think one patch looks best.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

The embroidered "BB" is our logo and stamp of quality on every hat.  We are proud of the leather patches we have designed and the brand we have built.  Every hat that goes out the door has "BB" embroidered on the side.
Please refer to our SHIPPING POLICY.
Our production team goes through very specific and lengthy steps to get the leather to the colors without ruining the leather, making the color durable, and still giving the leather flexibility.  

CUSTOM ORDERS

Get all your answers HERE
custom@christinadonadi.com

CLUBHOUSE

Get all the answers HERE
clubhouse@christinadonadi.com
Unable to find satisfactory answers ? Contact Support